FAQ

We specialize in high-quality sticker sheets designed for journaling, scrapbooking, and various other paper crafts. Our product range includes themed stickers, alphabet and number stickers, decorative borders, and more. Our sheets are available in paper, white vinyl, and clear vinyl materials.

Our stickers are available in three distinct materials: paper, white vinyl, and clear vinyl. Please note that not all designs are available in all material formats.

Most of our stickers are not waterproof as they are designed primarily for indoor use in journals and scrapbooks. However, we do offer a selection of waterproof vinyl stickers that are specifically engineered to withstand moisture and can be used for outdoor applications.

Our standard sticker sheets measure exactly 95mm x 130mm, making them the perfect compact size for planning, scrapbooking, and easy storage.

Sticker colors may differ slightly from those on your screen due to different device screen calibrations and color profiles. Our physical products are printed using the industrial CMYK color model, while digital screens display colors using the RGB emissive color model.

Yes, our stickers are suitable for all ages! We offer a wide variety of designs that cater to different tastes and artistic interests, making them perfect for kids, teens, and adults alike.

Yes, our stickers can be used on a variety of smooth, clean surfaces including plastic, glass, and metal. However, because they are primarily designed for paper crafts, they may not adhere as firmly to heavily textured, porous, or oil-treated non-paper surfaces.

Most of our stickers feature a permanent adhesive matrix and are not repositionable once applied to a surface. We highly recommend carefully planning out your layout and design placement before sticking them down permanently.

To keep your sticker sheets in pristine condition and preserve the adhesive performance, store them flat in a cool, dry place completely away from direct sunlight, open heat sources, and heavy ambient moisture.

Our standard handling and processing time is 3 business days. Shipping transit times vary depending on your location, but typically range from 3–7 business days for domestic South African orders, and up to 15 business days for international orders.

Modifications to your address or order items can be made as long as your package has not been packed or handed off to our courier partners. Please contact our support line immediately with your order number to request updates.

We accept all major credit and debit cards securely via YOCO, along with direct instant payments. While accepted checkout payment gateways may change from time to time, we always ensure alternative secure encrypted channels are active on our website.

Once your package has been fulfilled and handed off to our courier partners, you will automatically receive a dispatch confirmation email containing your official tracking number and a direct tracking look-up link.

During checkout, if you select a locker collection option, you can enter your preferred Paxi or PUDO branch code or location details directly into the text area provided. Once your parcel is deposited at the target destination locker by the courier, you will receive an SMS text code to unlock and collect it.

Yes, we do offer international shipping! Because global airfreight rates fluctuate, international customers need to contact us directly to receive a shipping quote. Please reach out to our customer support team via email with your complete delivery address and the exact items you wish to order.

Yes, we offer specialized tier discounts to volume customers who register as official resellers! To register as a retail reseller, please reach out to our team with your business registration details and our support desk will provide you with the onboarding requirements.

Yes, we can produce custom sticker designs built explicitly to your branding or personal specifications! Please get in touch with our design team via email with your artwork ideas, print specs, or requirements, and we will happily provide you with a production timeline and custom quote.

Our standard minimum order quantity for custom sticker production runs is 50 sheets. However, this sheet requirement may scale depending on the size, scale, material selections, and graphical complexity of your specific design elements.

If you are not entirely satisfied with your purchase, please contact us within 14 days of receiving your package. We offer refunds or exchanges for alternative designs as long as the items are returned safely to our facility in their original, unopened condition.

If your order arrives damaged or contains errors, please notify our customer service desk immediately. We will jump straight on it to arrange a replacement batch or process a full product refund for you at no additional cost.

If you run into any technical snags, bugs, or checkout errors while trying to complete your payment, please reach out directly to our customer support channel. We'll be more than happy to guide you through the layout or help process your purchase manually.

You can reach our help desk via email at info@stickertavern.co.za or give us a ring at +27 (87) 147 0160. Support lines are open from 10:00 AM to 4:00 PM, Monday through Friday.

You can also find us and follow our creative updates on Instagram, Facebook, and Pinterest! We operate exclusively online as a dedicated e-commerce platform and do not maintain a physical storefront location.