Shipping & Delivery Policy

1. Order Processing & Production Lead Times

• Custom Printed Orders: Custom sticker and label orders enter our print queue once digital artwork is approved and payment is confirmed. Production typically takes 3 to 7 business days before dispatch.
• Stock Items: In-stock non-custom items are generally processed and dispatched within 1 to 3 business days.

2. Shipping Charges & Courier Delivery

Shipping costs are calculated at checkout based on destination, parcel weight, and dimensions. We ship using reputable door-to-door courier services across South Africa.

• Domestic Delivery Transit Times: Standard main-center deliveries typically arrive within 2 to 5 business days following dispatch. Regional and outlying areas may take 4 to 7 business days.
• Physical Address Requirement: Because we use door-to-door courier services, a valid physical street address and contact telephone number are required for delivery. We cannot deliver via courier to P.O. Box addresses.

3. Order Tracking & Delivery Updates

Once your order has been dispatched from our facility, you will receive an automated email containing a courier tracking link. You can use this link to monitor the progress of your shipment in real time.

4. Cancellations & Delivery Address Changes

• Address Changes: You may request a change of delivery address at any time before your parcel is dispatched by contacting info@stickertavern.co.za.
• Custom Order Cancellations: Orders for custom-printed goods cannot be canceled once production has commenced. Standard off-the-shelf stock orders may be canceled prior to courier dispatch.

5. Returns & Warranty Claims

• Standard Non-Custom Returns: Unused, off-the-shelf items may be returned within 7 days of receipt under Section 44 of ECTA. Return shipping is at the customer's expense.
• Custom Goods Exclusion: In accordance with Section 42(2) of ECTA, custom-printed items made to your specifications cannot be returned for a change of mind.
• Defective or Damaged Goods: Under Section 56 of the CPA, if your package arrives damaged in transit or contains manufacturing defects, please report it within 6 months with clear photos to info@stickertavern.co.za. Verified damaged or defective items will be reprinted or refunded at our expense.

6. International Shipping & Customs Duties

For orders shipped outside South Africa, transit times vary depending on destination and chosen international carrier. Recipients are responsible for any local import duties, taxes, or customs clearance fees imposed by the destination country.

7. Customer Service Contact

For questions or assistance regarding your order shipment, please contact us:

• Email: info@stickertavern.co.za
• Contact Form: https://stickertavern.co.za/contact
• Phone: +27 87 265 0768